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FHBL (Useful Helplines)

During this HBL season, should you feel there is a need to speak with the School Counsellor, please call the General Office at 6259 3811 and someone will transfer your call to the Counselling Room. If the School Counsellor is unable to take your call, please leave your name and contact number and the School Counsellor will contact you as soon as he can. You can also e-mail the School Counsellor at joey_hong@schools.gov.sg

Below are some useful helplines that you can tap on:

S/N Agency When to consider calling Brief Description Contact
CHILDREN AND YOUTH
1 CHAT Hub (*SCAPE) When information about mental health or assessment services is needed CHAT- program that provides youth mental health info and free assessment services 6493 6500
chat@YouthInMind.sg
2 eC2.sg (Fei Yue Community Services If you feel a great need to talk to someone who will listen  An e-Counselling Centre built specially for Singaporean youths and young adults aged 13 - 15, where you can talk to a trained counsellor www.eC2.sg (Quick Chat - Mon - Fri, 10am -12pm, 2pm - 5pm)
3 Hear4U If you feel the current COVID-19 situation has adversely affected you Counselling via Whatsapp voice/text). Set up by CARE Singapore for Singaporeans to have a space to seek advice and express their concerns arising from the current COVID-19 situation 6978 2728
Mon - Fri: 10am to 5pm
4 Help123 When you feel that the digital devices are used excessively A one-stop platform to address cyber wellness concerns faced by young people, parents, caregivers and educators Call: 1800 6123 123 (Mon - Fri: 10am to 6pm)
E-mail: hello@help123.sg (will respond within one working day)
Visit help123.sg for more resources 
5 TOUCH Cyber Wellness When you feel that the digital devices are used excessively For responsible use of digital technologies aimed at children and youth 6730 9520
cyberwellness@touch.org.sg
6 Touchline (TOUCH Youth Services) If you feel the need to speak to someone who can hear you out For youth aged 12 - 19 who need someone to talk to 1800 377 2252 (Mon - Fri: 9am - 6pm)
CHILD ABUSE/ CHILD PROTECTION
7 MSF (Ministry of Social and Family Services) Child Protection Service Hotline When you feel that the safety of the child has be breached Child Protection and welfare services 1800 777 0000
Mon - Fri: 8.30am – 5.30pm
Sat: 8.30am – 1.00pm
8 Big Love Child Protection Specialist Centre If you feel that the safety of the child has been compromised Child Protection Specialist Centre that works with the child and family 6445 0400
Mon - Fri: 9am – 6pm
9 SAFE SPACE (Community–based Child Protection Specialist Centre) If you feel that the safety of the child has been compromised Child Protection Specialist Centre that works with the child and family 6266 0171
Mon - Fri: 9am – 1pm, 2pm – 6pm
FAMILY VIOLENCE
10 Care Corner Project StART If there is verbal of physical violence occurring in your family Intervention provided for families that experience family violence 6476 1482
Mon - Fri: 10am – 5pm
11 PAVE If there is verbal of physical violence occurring in your family Intervention provided for families that experience family violence 6555 0390
Mon - Fri: 9am – 6pm
SUICIDE PREVENTION
12 Samaritans of Singapore (SOS) If you feel you are in a crisis and need to talk to someone who will listen  Provide confidential emotional support for those in crisis, thinking of suicide or affected by suicide 1800 221 4444 (24 hrs)
E-mail Befriending: pat@samaritans.org.sos
MENTAL HEALTH
13 Child Guidance Clinic (CGC) When emotional or behavioural issues might be different from others quite drastically Any child or youth with significant or severe emotional and behavioural problems 6368 2000
14 Singapore Association for Mental Health (SAMH) If you feel the need for further follow up after seeking professional help Anyone with psychological, psychiatric, emotional or social issues 1800 283 7019
Mon - Fri: 9am - 6pm
15 Mental Health Helpline/ Mobile Crisis Service If you feel that you are experiencing a mental health crisis and need advise on how to best proceed Manned by trained counsellors from IMH for those requiring advice on mental health issues 6389 2222 (24 hrs)
CAREGIVERS/ FAMILIES
16 Family Service Centres When you feel the need to go to Family Service Centre nearest your home address Refers caller with personal or family related problems to the nearest Family Service Centre 1800 222 0000
17 KKH Urgent Paediatric Advice Line (UPAL)  When parents feel that there is a health issue with their children and need to seek paediatric advice For parents and caregivers to seek advice for common pediatric conditions (for children below the age of 17 years 8.00am to 11.00pm daily
https://www.kkh.com.sg/UPAL
18 Caregivers Alliance Limited (CAL) If you feel burnt out and overwhelmed in taking care of your special needs children Support group for caregivers who are taking care of children with special needs 6460 4400
Mon-Fri (except public holidays) 9am to 6pm
19 Singapore Children's Society: Youth Service Centre If parents feel that they need more info to effectively manage their children Parents who want more info or support in managing children with behavioural problems 6253 1124
www.childrensociety.org.sg
ADDICTIONS
20 National Addictions Management Service (NAMS) If you feel  the need to help break a particular bad habit All Addictions Helpline -
Problem Gambling Helpline
6732 6837
1800 6668668
21 Quitline If you feel that you need support to quit smoking For smoking cessation services 1800 438 2000
COVID-19 RELATED HOTLINES
22 National Care Hotline If you need someone to talk to about the issues that weigh you down, worried about Covid-19, its impact on your personal and family's lives. Individuals who need emotional support during this COVID-19 period 1800 6202 6868 (24 hrs)
23 Viriya Community Services If you feel unable to cope with the COVID-19 situation  Free tele-counselling to support persons feeling anxious or stressed due to COVID-19 6256 1311
Mon-Fri: 10am to 5pm